Troubleshooting

Solutions to common issues with the Plattar CMS and apps

10 articles in this collection
Written by Ben

My trigger does not work / I am having trouble scanning

Written by Ben
Updated over a week ago

My scene loads slowly

Written by Ben
Updated over a week ago

My page loads slowly

Written by Ben
Updated over a week ago

My video stutters and won't play smoothly.

Written by Ben
Updated over a week ago

I’ve uploaded my model, but it doesn’t appear?

Written by Ben
Updated over a week ago

My 3D editor window is blank

Written by Ben
Updated over a week ago

My iFrame page card isn't loading in my app

Written by Ben
Updated over a week ago

My iFrame page card looks wrong in my app

Written by Ben
Updated over a week ago

My app is stuck on the loading screen

Written by Ben
Updated over a week ago

When scanning a trigger, I just see a spinning circle/loader

Written by Ben
Updated over a week ago